With broadband speeds and processing power increasing all the time, desktop sharing is becoming an increasingly competitive area in the software field.
Particularly for technical support specialists, it prevents the need to physically assist a customer. It lets them connect to the user's Mac or PC and fix a problem instantly. For general users, it means being able to help friends and family when things go wrong for them on their computer. Mikogo has been available on Windows for well over a year now and it's now finally been released on Mac.
The first big bonus to note is that Mikogo is completely free to use. Secondly, you can connect across platforms so Mac users can connect to PCs and vice versa. The other stand-out feature of Mikogo is that you can share with up to 10 different people at the same time, which is ideal for long-distance meetings, presentations, or training sessions.
Mikogo has been designed for beginners to desktop sharing so it's very easy to use. Before you do anything though, you'll have to sign-up for a Mikogo account, for which you simply have to supply your email address and name. The person that wants to see someone else's desktop has to have an account but those that just want to share only have to enter the six digit code issued to them by the host. The first thing you notice is that Mikogo is pretty quick. There isn't too much lag time, meaning you don't have to wait ages for windows to move around the screen. I also liked the fact that in an instant, you can change the host or presenter simply by clicking the icon in your top menu bar.
You can pause transmissions at any time and connections are encrypted with a 256-Bit AES encryption key. You can even allow the other user to take control of your machine using the 'Remote Control' feature. Unfortunately, the recording function from the Windows version hasn't been included in the Mac version. It's also not very clear how you start audio conferencing calls which are supposed to be available according to the developer website.
Overall however, Mikogo is an impressive desktop sharing solution. It's very simple to use and switching from host to presenter is a breeze.